Terms of service

Terms of Service

OVERVIEW

This website is operated by SmokeCraft. Throughout the site, the terms “we”, “us” and “our” refer to SmokeCraft.

By visiting our website and/or purchasing products from us, you agree to these Terms of Service. These terms apply to all users of the site, including customers and visitors.

ONLINE STORE TERMS

You may not use our products or services for any unlawful or unauthorized purpose.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.

PRODUCTS AND INFORMATION

We make every reasonable effort to display and describe our products as accurately as possible. Product appearance, colour, size, packaging, and other characteristics may vary slightly from photographs or descriptions shown on the website.

Natural products, including smoking wood chips, may have normal variations in colour, size, texture, and appearance.

Smoking wood chips are intended for appropriate smoking and cooking applications. Customers are responsible for using products safely and according to the instructions of their smoker, grill, smoke generator, or other equipment.

PRICES

Unless otherwise stated, prices displayed on our website are in Canadian dollars (CAD).

Prices may change without notice. Any applicable taxes and shipping charges will be displayed during checkout where applicable.

ORDERS

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases of pricing errors, suspected fraud, product availability issues, or incorrect product information.

If we cancel an order after payment has been processed, the applicable amount will be refunded.

SHIPPING AND DELIVERY

Orders are shipped to the delivery address provided by the customer during checkout.

Shipping rates and available delivery services are displayed at checkout based on the destination, order details, and available shipping services.

Estimated delivery times are estimates only and may be affected by circumstances outside our control, including carrier delays, weather, holidays, and other transportation disruptions.

Customers are responsible for providing a complete and accurate shipping address.

RETURNS AND REFUNDS

Returns, refunds, damaged products, incorrect items, and order cancellations are handled according to our Return & Refund Policy available on our website.

Please contact us before returning any product.

PAYMENTS

Payment must be completed using one of the payment methods available at checkout.

We reserve the right to cancel or hold an order if payment cannot be verified or if a transaction is identified as potentially fraudulent.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, SmokeCraft will not be liable for indirect, incidental, or consequential losses arising from improper use of our products.

Nothing in these Terms of Service excludes or limits rights or remedies that cannot legally be excluded or limited under applicable Canadian consumer protection laws.

THIRD-PARTY SERVICES

Certain services used by our store, including payment processing and shipping services, may be provided by third parties. Their services may be subject to their own terms and policies.

PRIVACY

Personal information submitted through our store is handled in accordance with our Privacy Policy.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The version published on our website will be the current version.

GOVERNING LAW

These Terms of Service are governed by the applicable laws of the Province of New Brunswick and the federal laws of Canada applicable therein.

CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

SmokeCraft
Email: smokecraft.nb@gmail.com
New Brunswick, Canada