Refund policy
Return & Refund Policy
We want you to be satisfied with your SmokeCraft purchase.
Returns
We accept returns of unopened and unused products within 30 days of delivery. Items must be returned in their original packaging and in the same condition in which they were received.
Opened or used packages of smoking wood chips cannot be returned unless the product is defective, damaged, or you received the wrong item.
To request a return, please contact us before sending any product back. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your order is damaged during shipping, defective, or you received the wrong item, contact us as soon as possible and provide your order number and, when applicable, photos of the product and packaging.
If the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.
Return Shipping
For returns that are not the result of an error, defect, or shipping damage, the customer is responsible for return shipping costs.
If the return is due to an incorrect item, confirmed defect, or shipping damage, SmokeCraft will cover the applicable return or replacement shipping costs.
Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error, a defective product, or shipping damage.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will make every effort to cancel the order before it ships. Once an order has been shipped, it can no longer be cancelled and our regular return policy will apply.
Contact Us
For questions about returns, refunds, damaged products, or cancellations, please contact SmokeCraft at:
smokecraft.nb@gmail.com